Average Reviews:
(More customer reviews)My experience for the first several months of owning the case was positive as with other reviewers. Towards the end of the product's warranty, I did discover that the case was getting harder to clean (the speck website indicates that this is a requirement to avoid scratches on the macbook inside). I emailed support after the most recent time because the case has created pits in the coating on the macbook.
How did this happen? The speck case plastic did not respond well to prolonged exposure to the heat of the laptop. The case itself has marked heat damage showing from the computer (and it isn't any hotter than any other laptop I've owned). As the plastic degraded, this caused damage to the macbook from the case itself.
How did speck support respond? "Our cases will not damage your macbooks. We have sold 1,500,000 and counting.
If you follow the cleaning instructions you will have no problem. If you take your mac into dirty or dusty environments you will need to clean it more often. Looks like the cleaning instructions were not followed. I am sorry but we will not be able to assist you on your claim. Thank you for understanding our position on this."
This was not helpful as their case was the issue (and on top of this, I don't work or travel through a dusty environment)--I requested help in dealing with what apparently is an isolated manufacturing flaw (given the other ratings on this site) and was told in the above that either I didn't know what I was talking about (I hope this is the case) or I was lying about cleaning the case (I hope this is not their perspective).
What am I going to do now? Given the number of scratches to the outside of the speck case in the last six months, I think I am going caseless for a while, especially since my resale value has already dropped due to this case problem.
How could this problem have been avoided? Looking at the material of the case, I suspect that if I am wrong about this being isolated that going with a case made of more flexible material that specifically notes its heat tolerance would save others trouble.
Click Here to see more reviews about: Speck SeeThru Case for 13-Inch MacBook Pro Unibody SD Slot - Clear (MB13AU-SEE-CLR-D)
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